DELIVERY AND RETURNS

Time to manufacture personalized embroidered handkerchiefs : 2 weeks (max. 10 pieces) For any request concerning higher quantities, please contact us for a personalised quote.

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Delivery made by mail, Colissimo or Chronopost depending on the option chosen

Time : 2 to 8 working days after the date of the order (except Saturday)

Tracking your shipment: A tracking number on the site www.laposte.fr Yes colissimo.fr will be sent to you by mail as soon as you send

Express Delivery :

For any special delivery request, please contact us by e-mail at the following address [email protected]

We will help you organize your delivery and provide a quotation for the additional costs.

Delivery problem :

The company is in no way liable for losses, and delays may be occasioned by mail transportation.

Any defect/delay of delivery greater than 8 days must be reported to us.

To help you best way we can, you can contact us by email  [email protected]

Reception :

When receiving the package, we invite you to carefully check the condition of the package and report any anomalies before signature.

Returns are within a maximum of 15 days

return cases :

- Definitive return with reimbursement

- Exchange (only one exchange accepted per order)

Conditions :

The item must be in perfect condition in its original packaging.

After the 15-day period that runs after receiving your embroidered handkerchief), any delivered item will be considered accepted by the customer and in accordance with his order and will no longer be subject to refund or exchange.

On our end, after receiving your order and after a meticulous observation, we will send you an email notifying your return with the acceptance or not of the exchange or refund.

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Reimbursement shall be made no later than 30 days after the date on which the right of withdrawal was exercised.

Procedure for Returns :

- Carefully pack your handkerchief in its original box in perfect condition and send your return to the following address: COUSU 10 impasse St Polycarpe 69001 LYON - FRANCE

The cost of sending your return is at your expense.

are not taken up and exchanged :

- Special and personalized orders 

- Not in perfect condition